Privacy Policy

Effective Date: January 1, 2026

Claims Roofing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you may provide while using our website and services. This Privacy Policy explains how we collect, use, protect, and share your information, including compliance with applicable messaging regulations.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Claims Roofing does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We may collect both personal and non-personal information when you interact with our website, services, or communication channels.

Personal Information

We may collect personal information when you:

• Fill out a contact or roof inspection request form

• Schedule an appointment

• Purchase merchandise through our online store

• Contact us by phone, text, or email

Information collected may include:

• Name

• Phone number

• Email address

• Property or service address

• Order and payment information (for merchandise purchases)

• Opt-in records and timestamps for communication channels such as SMS or email

Non-Personal Information

We may also automatically collect certain technical information including:

• IP address

• Browser type and device information

• Website usage patterns and analytics

• Cookies and similar tracking technologies

Customer Communication Records

We may maintain records of:

• Service inquiries and support requests

• Appointment details and scheduling preferences

• Service history and customer feedback

2. How We Use Your Information

We use collected information to:

• Respond to service inquiries and inspection requests

• Schedule roofing inspections or service appointments

• Process merchandise orders and deliveries

• Provide customer support

• Send follow-up messages related to services or appointments

• Process transactions and payments

• Improve website functionality and customer experience

• Maintain records of your communication preferences and consent

• Protect against fraud, abuse, or security threats

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, service updates, and customer support communications.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in.

• We maintain timestamped records of all opt-in actions.

• Our messaging practices comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations.

Opt-Out Instructions

You may cancel SMS notifications at any time by replying:

STOP

After opting out, you will receive a confirmation message and no further messages will be sent unless you opt in again. All opt-out requests are processed immediately.

Message Frequency

Message frequency varies depending on your interaction with our services. Messages will relate directly to the services you requested.

Help & Support

For assistance, reply:

HELP

or contact us at:

support@claimsroofingandrestoration.com

Carrier Information

• Standard message and data rates may apply.

• Carriers are not responsible for delayed or undelivered messages.

• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services (such as messaging platforms or customer support providers) may occur solely for operational purposes.

All other use case categories exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties.

4. Information Sharing & Disclosure

Claims Roofing does not sell, rent, or trade personal information.

We may share information only in the following situations:

Service Providers

We may share limited information with trusted third-party vendors who assist in operating our business, such as:

• Payment processing providers

• Appointment scheduling platforms

• Website hosting services

• SMS delivery providers and communication platforms

These providers are contractually required to maintain confidentiality and data security.

Legal Compliance

We may disclose information when required by law, court order, or legal process, or when necessary to protect our rights or comply with law enforcement requests.

Business Transfers

If our business undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction while remaining protected under this policy.

All categories above exclude text messaging opt-in data and consent, except when necessary for delivering SMS services.

5. Data Security

We implement reasonable and appropriate security measures to protect your information, including:

• Encryption of sensitive data during transmission

• Secure authentication and access controls

• Regular security monitoring and updates

• Employee training on privacy protection

• Secure backups and disaster recovery protocols

While we strive to protect your information, no method of transmission over the Internet can be guaranteed 100% secure.

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Analyze website traffic and visitor behavior

• Remember user preferences

• Improve website functionality and performance

• Measure the effectiveness of our services

You may disable cookies through your browser settings; however, doing so may affect certain website features.

7. Your Privacy Rights

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion of your data when permitted by law

• Opt out of marketing emails by clicking “unsubscribe”

• Opt out of SMS messages by replying “STOP”

• Withdraw communication consent at any time

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

This Privacy Policy applies only to information collected by Claims Roofing.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be posted on this page with the updated effective date.

10. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Claims Roofing
Phone: (770) 969-0888
Email: support@claimsroofingandrestoration.com
Website: www.claims-roofing.com

By using our website or services, you consent to this Privacy Policy.